Service Information: What
phrase best describes your goals for requesting this quote?
We are currently
using a Call Center, but are unhappy with their service.
We have been in
business for some time, and are considering whether it would be
cost effective to outsource our Customer Service, Order Taking,
Technical support, or other services to a Call Center.
We are a new
Company, and are considering outsourcing our services to a Call
Center.
What Services
Interest you? (check all; that apply)
Inbound
Telemarketing
Outbound
Telemarketing
Sales
Customer
Service
Appointment
Setting
Fund
Raising
Reservations
Email
response
Catalog
Orders
Credit
Card/Check Processing
Dealer
Locator
Technical
Support
Toll
Free #
Fulfillment
Mailing
literature
Shipping
a product
Stuffing/Packing
Printing/Labeling
Service time frames?
100% -
24/7
Overflow
& After hours only
Evenings/After
hours and weekends
Weekends
only
How long has
your company been in business?
Start
- up
1
to 2 years
2
to 5 years
More
than 5 years
How many
employees does your company have?
<
than 5
5 to
25
25
to 100
100
to 250
More
than 250
Describe in
detail, what your company does and the objective of this
campaign?
Are you
looking for a one-time campaign or an on-going program?
What type of
product or service are you marketing? Explain in detail:
How much training
will the CSR need to be able to handle your calls? (Will the
CSRs need to familiarize themselves with any literature,
products, technical questions, cross sells, up sells, etc.?)
1 to
2 hrs
2 to
4 hrs
more
than 5 hrs
Explain in detail:
How many
Incoming calls do you estimate? (Only fill in those that you
have an estimate for.)
# Of Calls
Per Hour
# Of Calls Per
Day
# Of Calls
Per Week
# Of Calls
Per Month
What is the
estimated length of an average call?
1
to 2 minutes
3
to 5 minutes
more
than 5 minutes
What is your
anticipated start date?
1
to 3 months
3
to 6 months
6
to 9 months
> 9 months
Specific Date:
What is your
company's estimated budget for these services per month?
<
$1,000
$1,000
to $3,000
$3,000
to $5,000
>
$5,000
Does your
company have fulfillment needs?
Yes
No
How did you
hear about us?
Website
Referral
Search
Directory
(what key words did you use?)
